ROUNDABOUTNZ PRIVACY POLICY
RoundaboutNZ uses its best endeavours to safeguard the privacy of its website visitors https://www.roundaboutnz.co.nz and clients.
What Information do we collect?
When Using our Site:
Each time you visit our website we will automatically collect the following information:
- Technical device information, including the device used to access our website (i.e. desktop, mobile or tablet)
- Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and whether our documents have been downloaded.
We do not collect any personal information unless you submit it to us via a contact form which is emailed to us and stored on our computer.
When Enquiring about a Holiday:
We collect personal details appropropriate to your enquiry. This may simply be your name, address and email.
Booking a holiday
When you book a holiday we will require more information for example but not limited to phone numbers, address, emergency contact details and other information our providers may require.
Why do we collect it?
Visits to our site
- To allow to carry out marketing analysis (on an anonymised basis).
- To ensure that the content for our website is presented in the most effective manner for you and your computer
- To administer our website including troubleshooting
- Conduct statistical analysis
Enquiring about a holiday
- To help us identify you when you contact us
- To communicate with you
- To send marketing information from which you may unsubscribe at any time
Booking a holiday
- To send you statements and invoices
- To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- Contact your emergency contact if necessary
We may share limited information with our providers to enable reservations to be made e.g. names, country of origin, ages (to ensure suitable and correct services are supplied; for example a child’s bike), and dietary requirements. Contact phone numbers may also be shared if required by our operators. We do not share email information or other contact details with other parties.
Third Party
Where you provide personal data on behalf of a third party (for example but not limited to: your travelling companions or your emergency contact), you will need to ensure that you have their consent.
If you are unable to ensure that you have all necessary and appropriate consents in place, please do not transfer or provide the third party’s personal data to us.
Sharing Information
Third Party & Marketing Purposes
We do not sell or share any customer information, with marketing or other third party organisations who could use your information for marketing purposes.
Booked Holiday
We may share limited information with our providers to enable reservations to be made, for example but not limited to: names, country of origin, ages (to ensure suitable and correct services are supplied), and dietary requirements. Certain operators may require additional information, for example but not limited to: your height (hiring an appropriate sized bike), your weight (scenic helicopter flights). We will only request and share this additional information if necessary. Contact phone numbers may also be shared if required by our operators.
Other people and organisations
We may also allow other people and organisations to use Personal Data we hold about you in the following circumstances:
- If we, or substantially all of our assets, are acquired or are in the process of being acquired by a third party, in which case personal data held by us, about our customers, will be one of the transferred assets.
- If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
- If we engage companies and individuals to perform functions on our behalf. Any third parties we may engage are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions, and may not use it for other purposes. In addition, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Laws.
The types of third parties that we use include:
- Customer Relationship Management software providers.
- Secure online payment platforms.
- Secure online accounting platforms
Protection
In accordance with the Data Protection Laws, we take all reasonable and organisational precautions to prevent the loss, misuse or alteration of your personal information.
- All Personal Data you provide to us is stored on our secure servers. We also work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- All payments are taken online securely either by direct bank to bank transfer.
- We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personal data. Our security procedures mean that we may occasionally request proof of identity before we disclose personal data to you.
- We will only retain your personal data as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. This will usually be for a period of seven years.
- To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use, or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
- In some circumstances we may anonymise your Personal Data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Cookies
We use cookies to store visitors preferences, record session information, record user-specific information on what pages users access or visit, alert visitors to new areas that we think might be of interest to them when they return to our site, record past activity at a site in order to provide better service when visitors return to our site , customise Web page content based on visitors’ browser type or other information that the visitor sends.
Access
Under the Data Protection Act 1998, you can make a formal request for the following information:
- clarification that your personal data is being processed by RoundaboutNZ
- a description and copy of such personal data
- the reasons why such data is being processed
- details of to whom they are or may be disclosed
Consumers can access this information by e-mailing us at info@roundaboutnz.co.nz. Upon request we offer consumers the ability to have inaccuracies corrected in contact information. Consumers can have this information corrected by sending us e-mail at the above email address.
Contact
If you have any comments or concerns regarding this policy please contact us by email, phone, or in writing at the following address:
RoundaboutNZ Limited
PO Box 1107
Nelson 7040
New Zealand
August 2022